/FAQ

Please email enquiry@tesalures.com to find out why delivery might have been delayed.

Yes, you may incur an additional delivery charge for every failed delivery attempt.

We strongly advise otherwise. In the event of unforseen circumstances, please email enquiry@tesalures.com with your order details so they can assist you.

Yes! We require 1-2 working days to pack and dispatch your parcel.

Sorry, we do not provide self-collection.

Sorry, we won’t be able to make any amendments after an order has been confirmed.

Each Gift Card carries a one year validity, and is non-refundable and exchangeable. If not redeemed within this timeframe, its value will be forfeited.

Additionally, please note that Gift Cards can be redeemed with multiple transaction.

 

Yes! Gift Cards are available for purchase.

Sorry for sending you a defective item*! Please email enquiry@tesalures.com with your order number, and a photograph of the defect. Postage will be reimbursed for all items deemed defective. All items mailed back must be with original packing. If the replacement piece is no longer in-stock, store credit or refund will be issued. *Negligence is not considered a defect. Colours may appear slightly different in reality due to studio lighting conditions, or variances in computer screens calibration. We do however strive to ensure that screen colours are true to life, as much as possible.

 

Sorry, confirmed orders cannot be amended or cancelled.

From the shopping cart, click check out and you will be able to enter the discount code. After entering the discount code click apply coupon.

We accept Visa, Mastercard, and PayPal.

Click into your desired item, and then add to cart. When you are ready, click into your shopping bag page (top right corner), and then Next for delivery and address details.

You do not need to register an account to purchase from us.